Level 5 Global Consulting Group

Coaching and Counseling

Workplaces are becoming increasingly team-oriented and employees are being asked to accept more and more responsibility, and this is occurring within a framework of increasing change throughout the business world.

As structures are flattened, teams are assuming greater involvement and responsibility for activities that were previously the sole province of management. This achieves significant benefits, but is not without its conflicts which arise because:

  • Unlearning previous management habits/methods is a difficult process.
  • Actual work performance does not meet expectations in the short term, and there is a tendency to want to resort to the old ways.
  • People need to learn how to work with each other in new and different ways.
  • People are expected to accept more responsibility faster than they can acquire new skills.
  • Their roles blur.

Level 5 provides a range of coaching and counseling skills aimed at assisting individuals to become more aware of their competencies, abilities, and personality and how these "fit in" the changing culture of the organization within which they are working. Coaching and counseling sessions can be held with the incumbent alone or with the incumbent's supervisor; the latter aimed at facilitating a more productive working relationship. One option that may arise is the individual is encouraged to seek alternative employment as a self-directed initiative.

A typical process is likely to contain the following steps:

Step 1

We meet with management to define the issues and then meet with the individuals to explore alternatives and draft an approach. This may involve both supervisor and incumbent, or the incumbent alone.

Step 2

One or both parties complete questionnaires aimed at providing valuable information concerning the person's preferred work styles and manner of operating. Through becoming more aware of their strengths and areas for development, individuals are able to determine the nature and extent of the changes that are necessary in order to work together more productively.

Step 3

Individuals explore the culture or environment that best suits their preferred work styles. This can then be compared and contrasted with the culture of the organization within which they are working at present.

Step 4

Individuals explore options for consideration. These may include learning new interpersonal skills, role playing, developing coping strategies, and learning to confront issues (assertiveness).

Step 5

Individuals have the opportunity to practice learned skills in their own environments.

Step 6

The consultant withdraws from the exercise but is available if either party wishes to discuss anything.


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